DATE: 10/08/2008

START TIME: 10/08/2008 22:00 EST

ESTIMATED COMPLETION TIME: 10/08/2008 23:00 EST

DURATION: 15 Minutes

SERVICES/EQUIPMENT: Authoritative DNS Servers

TYPE OF WORK: Hardware Change

PURPOSE OF WORK: Load Balancer Upgrade

LOCATION OF WORK: Charlotte

IMPACT OF WORK: Brief Outage

Charlotte data center will be performing hardware upgrades to its load balancers responsible for servicing queries to its authoritative DNS cluster.

We understand DNS services are a critical piece of infrastructure and will ensure the shortest interruption possible during the upgrade.

Charlotte data center acknowledges that typical upgrades should be hitless - however due to redundancy protocol incompatibility hitless upgrades will not be possible during this maintenance window.

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